FAQ

We give you 101 nights to try out Napsie in your bedroom. Trial starts from the day you receive the mattress. If you decide it’s not for you – contact us and we’ll arrange a pickup and fully refund you within 1-2 weeks.

Given the energy expended by delivery and pickup, we ask that you at least give Napsie a good 30 days test run. The mattress can take a few weeks to fully adjust to you.

We recycle them or donate to charity, depends on the reason of return and condition of mattress (defective or not).

We never resell returned mattresses.

It's ok, you don't, we’ll handle it.

Each Napsie mattress comes with a 10 years warranty, because we are sure that it will hold through the thick and thin.  However, mattress cover has only 2 years warranty.  

First of all, send an email to info@napsie.it We’ll arrange details and remove your Napsie at the date and time which is the most suitable for you. 

You can return all the Napsie products, but just if not opened and used, within 14 days of purchase. 

You can return the Napsie mattress within the 101 of test night.

Whether you're moving in with a loved one, on the run from somebody, or made an innocent keyboard slip, it's no problem, we'll sort it out!

Please get in contact with us a soon as humanly possible (sleep permitting). We can apply changes at (nearly) any time though it is easier to do so within the first 24hrs.

Email: info@napsie.it

We deliver Napsie via shipping company. It’s absolutely free all over the country.

Yes, absolutely. Napsie's washable hypoallergenic cover makes it suitable for people with asthma and or allergies. The build up of bacteria and allergens is greatly minimised, in fact they'll be in the minority of creatures that won't feel comfortable on a Napsie:)

Napsie mattresses are designed to work well on virtually any solid flat surface. It can be used on a range of slatted frames (make sure the slats are no more than 7.5 cm apart!), platform frames, box springs or floors.

Should you have polished floors, Napsie will play well and stay put thanks its anti-slip underside.

Simple, unzip it and throw in wash at 30 degrees.

Honestly it couldn't be easier. Just remove Napsie from its box, move it to its final resting place and remove its plastic protective layers. As air is drawn in, Napsie rapidly breathes to life and dramatically regains its natural shape. While Napsie will be ready to sleep on in 1-2 minutes, reaching a fully uncompressed state will take 1-2 hours.

See our unboxing video > 

After you unpack the mattress you might feel a slight smell of novelty ☺ But no worries, it will go away shortly. Just leave the mattress in a well-ventilated room for couple of hours before sleeping on it. 

We come in an interesting diversity of sorts and sizes, there's burly, thin, short-legged, curvaceous and many more. Napsie hasn't left suitability to chance, we've tested her under varying load distributions and weights. Napsie won't bend or crevice in the middle, it just distributes weight nice and evenly. To prove this we compared a 128kg dummy lying beside a 50kg one, each registered comfort and support that was similar.

It's made of 100% polyester and is protected against bacteria and allergens with a special treatment. 

No China. Napsie is 100% European.

Napsie comes in 5 dimensions:

And it features a height of 18 cm.